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Serenity Health: Products & Services

Serenity Health is a company whose goal is to help customers find ways to relax and bring calming serenity into their homes and their lives. The company offers a large selection of products ranging from fountains to furniture that work synergistically to enhance relaxation. Some of their most popular items include:

  • Water Fountains: outdoor, solar, solar birdbaths, wall mounted, tabletop, floor fountains, commercial fountains, pond fountains, etc.
  • Wind Spinners: an array of beautiful outdoor spinners that spin with the breeze. Customers may also choose to attach battery powered motors to keep them spinning even without a breeze.
  • Wind Chimes: beautiful and unique chimes for indoor or outdoor use. Chimes are available in a variety of sounds, such as Island Melody and Himalayan Echo, and are constructed of different metals or other materials.
  • Engraved Stones: a selection of stones ranging from 1.5” pocket stones  engraved with gentle reminders such as ‘relax’ or ‘faith’, to large 10-15” garden  or custom stones engraved with joyful sentiments or words of remembrance of pets or loved ones.
  • Furniture: what could be more relaxing than enjoying the gentle music of wind chimes while lounging in a hammock or comfortable bean bag chair? Porch swings and other patio furniture are also available.
  • Fire: Fire Pits, Fire Bowls, Fireplaces, Chimineas, and all accessories are available for those who love to relax with the warmth and beauty of fire.
  • Relaxation Aids: Aromatherapy, Heat/Cold Therapy, Candles, Relaxation CDs, and other Health & Wellness products are available to bring comfort and aid in relaxation.

Other services offered at Serenity Health include an informative Tips & Advice Center that helps customers by offering troubleshooting ideas, as well as information and facts regarding maintenance and care of their relaxation tools.

Serenity Health: Company Background

Serenity Health is located in Eau Claire, Wisconsin and has been in business since 1998. Since 2008, the company has opened two additional websites called Water Fountain Place and Premier Fire Pits. Those sites focus on selling only water fountains and fire pits, respectively.

Serenity Health is owned and operated by Net Health Shops, LLC. The Business Management team is comprised of Ms. Amber Liddell, Marketing Director, and Mr. Chuck Gregorich, CEO. Mr. Gregorich is listed as the principal contact person with the Better Business Bureau.

There are several ways to contact Serenity Health:

800 Wisconsin St, #102
Eau Claire WI 54703

Phone: 1-888-881-4668

Fax: 715-839-9742 

Customers may also fill out the Contact Us form on the Serenity Health website.

Serenity Health: Customer Feedback & Reviews

The majority of customer reviews found on various websites, such as and, are quite favorable. Customers who purchased the Green Ceramic Cascade Solar Fountain on Amazon had the following to say:

“…the only major disappointment I came across is that whenever the panel is even half way in the shade, the fountain stops running. When the sun is shinning (sic) bright, it trickles away… overall, my mom loves it and everyone that’s seen it, adores it.” – T. Hosch on May 24, 2007

“This fountain looks great. I love the green color and the sound is very relaxing.” – Fannie B. Yorkman on August 7, 2008

Customer reviews for Serenity Health found on are very good, as well. The company has an overall rating of ‘Good’ and most customers rate the company 8.5 out of 10 possible points, or better. Individual customers had the following to say:

“It was a pleasure doing online business with Serenity Health. When I had questions and called, the lovely woman I spoke with was courteous and more than happy to help me, no automated responses or buttons to push!” – Susan B. on July 3, 2012

The item was delivered on time and in excellent condition. Set up was easy and looks great. I would refer this company to my friends.” – Fredi on June 30, 2012

“This item was supposed to be a gift, but it clearly said what the product was on the outside of the box they shipped it in. When it was delivered to my house, the person it was supposed to be for was able to see what it was. Not to mention that this would cause potential security issues for people looking to steal that item. Recommend basic shipping boxes with no identifying information.” – Online Shopper on June 18, 2012

Serenity Health: Business Credibility & Trustworthiness

Serenity Health (Net Health Shops, LLC) has been a BBB Accredited business since November 1, 2006 and currently has a rating of ‘A’. This is a very good rating on the scale of ‘A+’ to ‘F’. The company has never had a complaint filed with the BBB and the high rating was given based on this fact, as well as the background information on the company.

Several major media outlets and magazines have featured Serenity Health products or mentioned their services. The company has been mentioned in the New York Times, Family Circle magazine, Five Star Reviews, All About Kids magazine,, and more.

Additionally, Serenity Health is a verified Authorize.Net merchant and Customer Certified on 

Serenity Health: Website Popularity & Google Ranking

Serenity Health is a moderately popular website:

  • Alexa reports Serenity Health’s global traffic rank at 141,261 and the US traffic rank at 29,015.
  • Google’s Page Rank Checker gives Serenity Health’s website a score of 3 out of 10 possible points.
  • Compete lists Serenity Health as the #2 website with a monthly tally of unique visitors of 37,929. Serenity Health’s biggest competitor, as far as website popularity goes, is
Serenity Health: Social Media Presence

There are currently 326 followers of Serenity Health on Facebook. The company shows several photos of its products and offers customers/followers decorating advice, tips on usage and maintenance of products, and sales events via frequent Facebook posts.

Serenity Health’s Twitter fan base is a bit larger at 1,909 current followers. The company has tweeted 224 times and appears to tweet quite frequently with advice and tips for followers.

In addition to Facebook and Twitter, the company can be found on LinkedIn under the Net Health Shops, LLC identity. Also, Serenity Health has a presence on Pinterest and operates a frequently-updated blog that offers valuable and interesting information regarding its products.

Serenity Health: Website Security & Safety

Testing of the Serenity Health website on Google’s Safe Browsing feature shows the site to be safe and free of malicious content. There has been no suspicious activity on the site within the last 90 days, as of July 16, 2012.

Shopping at is quite safe because the website is encrypted to protect sensitive customer information, such as credit card numbers. The company is a verified merchant with Authorize.Net, which is one of the most popular and trusted transaction-processing websites.

Another safeguard that customers may choose to ‘opt in’ for is the BuySafe program. When a customer makes a purchase, he or she may choose to add a small fee to the order to activate the BuySafe program. This program offers Identity Theft Protection, Purchase Guarantee, and Lowest Price Guarantee.

Serenity Health: Pricing & Packages

One of the best perks of shopping with Serenity Health is their Price Match Guarantee. If you find a better price elsewhere for the same product, Serenity Health will do its best to match or beat the competitor’s price. All you would need to do is provide the information and a link to the competitor’s website listing (if applicable).

Price Comparison:

The Classic Lion Solar on Demand Wall Fountain-Rust Tone by Serenity Health is normally priced at $179 on the Serenity Health website but is currently available for $161.10. Additionally, the item would ship for free due to the policy of free shipping on orders over $99.00. The same item is available through the Amazon website for the full price of $179 with free shipping and would ship directly from Serenity Health. While I have found Amazon to be very competitive in pricing for most products due to the variety of suppliers, the better deal in this particular case would be found with the original company website. With the Price Match Guarantee, it is likely that the best deal will always be found at

A similar fountain can be found on Amazon for $93.93. This particular Lion Fountain is stone colored and is just as beautiful with its similar design; however, it does not have the solar feature. Because it isn’t exactly like the aforementioned fountain, the price match guarantee would not apply.

Serenity Health: Shipping Rates & Policies

Serenity Health will ship anywhere within the United States and Canada. No other international orders are accepted at this time.

Many products offered by Serenity Health are Quick Ship items. These items will ship the same business day that the order is placed, if received by 2pm CST. These items ship directly from the warehouse in Wisconsin so most customers will receive their Quick Ship items within 1-5 business days.

Shipping timeframes for most other items will range around 3-7 business days, if shipped to locations in the contiguous United States and Canada, and ship via UPS, FedEx, and Common Carrier. Items being shipped to Alaska or Hawaii may take 4-10 business days, on average. If Expedited Shipping is an available option on a specific order, customers should keep in mind that there may still be a production time to consider (Quick Ship items excluded from this manufacturing time).

Shipping is free for orders over $99. Other shipping charges are as follows:

  • $5.95 for orders of $0 - $19.99
  • $8.95 for orders of $20 - $49.99
  • $9.95 for orders of $50 - $74.99
  • $11.95 for orders of $75 - $98.99

Serenity Health: Payment Methods Accepted

Serenity Health offers customers many options for paying for their orders. The top four major credit cards (Visa, MasterCard, American Express, and Discover) are accepted. Other payment options include Bank Debit Cards bearing the Visa or MasterCard logos, PayPal and Google Checkout.

At this time, EBillMe, BillMeLater,EFT, QPass and other payment options are not available.

Serenity Health: Returns, Refunds & Exchange Policy

Serenity Health has a great No Hassle Return Policy. Oftentimes, customers purchase gifts well in advance of a holiday, such as Christmas. This company allows a 30 day return window after the holiday… not 30 days from the date of purchase.

There are a few items that may not be eligible for returns, such as those that may be custom-made or otherwise unique.  All returnable items must be in new, unused condition and packaged in the original packaging material. They must also include all original instruction manuals, cards, parts, etc. in order to receive full credit. All water fountains and bean bag furniture will incur a 20% restocking fee. Some other items may also incur a restocking fee so it is best to call customer service to determine if the order you are placing contains items that incur the restocking fee.

In order to return an item, customers must contact the company at 1-888-881-4668 to receive an RMA number. Without this number, returns may be rejected or incur additional restocking fees.

In cases where a product may be received damaged or defective, customers are advised to contact the company so that Serenity Health may replace the item or part at no charge to the customer. Contact regarding damages incurred during shipping must be made within 24-48 hours. Calls regarding defective merchandise must be made with 7 business days.

Reviews left by customers who’ve needed to return items, or who’ve had issues with defective merchandise, are quite good. Serenity Health is apparently a company who truly values customer satisfaction.

Serenity Health: Product images & screenshots
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